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GUARANTEED DELIVERY OF ALL APPLICATIONS

Application Hosting

Applications are launched via The Matrix-IBS.com Portal and accessed using a combination of technologies including Citrix and Microsoft Terminal Services. Applications are published in seamless windows and they appear exactly the way local applications do - your users will not notice a difference. All applications are deployed and tested on multiple servers in order to provide full redundancy (at the application server level). Different companies and individuals can have access to completely different applications based on their needs, job functions, and preferences.

Types of applications

Matrix can host 99% of Windows-compatible applications e.g. Microsoft Office, Visio, QuickBooks, Peachtree, Adobe, ACT!, Great Plains, MAS, Solomon, Goldmine, Sales Logix, and almost any industry specific or custom-built Windows-compatible application.

Application monitoring

Application performance is monitored regularly and our application servers are constantly monitored for health, speed, load, temperature, memory usage, etc. Throughout the year, we regularly add equipment to improve performance, replace aging equipment, and to accommodate growth. Our goal is for applications to perform equally well or better than if they were running on a local computer. We deliver this level of performance regardless of the resources required.

Maintenance & upgrades

All application maintenance performed by Matrix and can be included and not subject to any additional fees. Depending on the specific application, maintenance can be a once-a-year task or a daily one. Tasks include updates, patches, log file examination, upgrades, testing, etc. For larger upgrades, Matrix will establish a temporary test environment using exact or comparable hardware to test the upgrade before it touches your system.

Software Licensing

Licensing for all business applications is not included in the Matrix product. Clients must ensure that their organization owns the correct number of licenses for the applications that we will host. Microsoft offers perpetual software licensing for many of its software titles. Matrix makes all perpetual software licensing available to clients at no additional premium to published SPLA pricing.